Can't connect My Cloud Using ATT Uverse 1Gig Fiber Service

@ricsteash, are you using more than one “router” on your local network? Using multiple routers on one local network can cause problems if the routers that are connected to the main broadband router are not configured properly. For example, using two or more routers on the local network could introduce multiple IP Address subnets which would cause devices on one IP Address subnet not to be able to communicate (or see) the devices on the second (or additional) IP Address subnets.

Generally if one wants to use a second router as a “hub” or “switch” on their local network they have to first access that second router’s administration page and disable the DHCP server, and assign that second router a static IP Address (and possibly enter DNS/Gateway info as well). Next they have to connect the Ethernet cable from the first/main router to one of the four networking ports on the second router. Do not connect the Ethernet cable to the WAN or Internet port on the second router.