Can't add existing backup in Acronis True Image for Western Digital (After Windows 11 Reinstall)

Good Morning,

I have recently reinstalled Windows 11 to fix issues with my laptop. I reinstalled Acronis True Image for WD to restore some files from a previous backup and I received this error message;

Is there any way to restore the backup files I created with this software?

Any help is appreciated.

Thank You

Hi @TChauvet86,

Please refer to the article to troubleshoot the issue: Acronis True Image for Western Digital: File Backup & Restore to WD Network Attached Storage (NAS).

Please contact the WD Technical Support team for best assistance and troubleshooting: