Can't access cloud folder in Finder on a Mac

Hello,

I’m a new WD My Cloud owner and everything seems to be working ok so far except I have one folder that I can see and access from the UI however I cannot access this same folder from Finder on my Mac.  This folder appears in Finder however is is ‘grayed-out’ and I cannot open it unlike the others that I can see in Finder.  I do not have this problem on a PC running Windows 7 in Windows Explorer.  I am running OS X 10.9.1 on my Mac.  I prefer to access my files on WD My Cloud in Finder so I am hoping there is a solution to this.

Thanks in advance

Hi, try reviewing the steps from the following link.

http://wdc.custhelp.com/app/answers/detail/a_id/2686