I have three WD devices that I have used for years. All three devices have been networked with remote access through my My Cloud app on my iPad or iPhone. Recently, through a series of events, I have lost the ability to access one of these devices.
I have the “My Book Live”, and two “My Cloud 2T” NAS’s. I recently went from TWC to AT&T Fiber. When I connected my NAS’s directly to the new router (which I had done with my old router) only two of the three devices would boot up. The one that would not boot up was one of the two My Cloud devices. It’s a little older than the second My Cloud. Not knowing why, I decided to try to reboot the device by doing the “40 second” reboot. Nothing would work. I came to the realization that this device would not work being connected to the AT&T router. So, I connected all of the NAS’s to my Ethernet switch box. Now they all boot up and I have access to them all.
The reason I am writing is because I cannot use the remote access app on my iphone/ipad to access the My Cloud 2T that I had the issue with. The other two NAS work fine remotely. I have logged into my device and tried reestablishing remote accessibility, but it does not work. I have even compared the two My Cloud’s to see why one works and the other does not. I have not tried to reboot the troubled My Cloud, for fear of messing something up. Any help would be greatly appreciated.