My My Cloud EX4100 (4x6TB) refuses to update the firmware. I’m currently on 5.11.112 and it hasn’t been updated since March. When I try to use the Update Now button in the dashboard, it stops at around 21% or so. When I try to manually upload a downloaded image file, I get “Firmware file not found. Please try again.”
I think my problem is the rootfs / /dev/root folder is only 54.2M and is unable to accommodate the firmware update file size. I believe this is the OS folder, which is usually 1.9GB. I’ve never had any issues until the 5.11.112 update.
I’m not sure what to do to fix it, and can only do the basic SSH commands.
Here’s my outputs via SSH.
df -h
Filesystem Size Used Available Use% Mounted on
/dev/root 54.2M 54.2M 0 100% /
devtmpfs 1017.6M 64.0K 1017.6M 0% /dev
mdev 1017.6M 64.0K 1017.6M 0% /dev
ubi0:config 12.1M 184.0K 11.3M 2% /usr/local/config
/dev/loop0 121.5M 121.5M 0 100% /usr/local/modules
tmpfs 1.0M 0 1.0M 0% /mnt
tmpfs 40.0M 4.6M 35.4M 11% /var/log
tmpfs 100.0M 18.4M 81.6M 18% /tmp
/dev/sdc4 928.9M 165.2M 747.7M 18% /mnt/HD_c4
/dev/sdd4 928.9M 68.0K 912.8M 0% /mnt/HD_d4
/dev/sdb4 928.9M 68.0K 912.8M 0% /mnt/HD_b4
/dev/sda4 928.9M 68.0K 912.8M 0% /mnt/HD_a4
/dev/md0 16.3T 10.9T 5.2T 68% /mnt/HD/HD_a2
df -i
Filesystem Inodes Used Available Use% Mounted on
/dev/root 14336 2263 12073 16% /
devtmpfs 24168 752 23416 3% /dev
mdev 24168 752 23416 3% /dev
ubi0:config 0 0 0 0% /usr/local/config
/dev/loop0 8180 8180 0 100% /usr/local/modules
tmpfs 0 0 0 0% /mnt
tmpfs 0 0 0 0% /var/log
tmpfs 20000 97 19903 0% /tmp
/dev/sdc4 258048 237 257811 0% /mnt/HD_c4
/dev/sdd4 258048 22 258026 0% /mnt/HD_d4
/dev/sdb4 258048 22 258026 0% /mnt/HD_b4
/dev/sda4 258048 22 258026 0% /mnt/HD_a4
/dev/md0 274515968 3336626 271179342 1% /mnt/HD/HD_a2
Anyone else run into this issue and have a solution?
