Cannot see any content in my share using desktop browsers

#1

Hi,

A couple of days ago I started having a strange issue on my NAS MyCloudEX2Ultra.

When trying to access my content on my share using Firefox or Chrome on the desktop or laptop I get stuck in a never ending loading screen. Please see the attached scrennshot.

Please note that previously i had no issues accessing my content from the same browsers on my laptop or desktop and that i can access my content from my mobile Android phone just fine using the MyCloud app.

I tried adjusting the zoom level in the browser but to no avail.

Any ideas on how to solve this?

Thanks in advance!

#2

You should check after rebooting the My Cloud EX2 Ultra which establish and reconnects the network connections with the My Cloud server.

#3

Hi,

Thanks for replying! I Already tried resetting the device by unplugging it but it doesn’t solve the problem. I connects just fine but it doesn’t display mu share.