Hello, I backed up all files prior to O/S crash under Win 8.0 onto My Passport external drive. Reloaded system with upgrade to Win 8.1. Name of computer same. Backup has been been performed since reload & upgrade. I cannot find or retrieve the original files backed up under Win 8.0. I just want documents and pictures from original backup.
First try enabling show hidden files or this might help
Joe S you are my hero! Thank you so very much. I was unable to retrieve the backed up volume, however, after following the link you provided I did find a copy of all my backed up files by looking under smartware in my current file library. “smartware.swstor” . You have made my day and week. Thank you so much for your help.