thanks, that was the first i did. i know harddisctoolkit and i tried to mount the mypassport drive.
but it is NOT showing up in the list of harddrives in the app.
i requested a new drive from wd, and it came today, the old i send back
same problem, it wont show up in the finder and it wont show up in the list of drives in harddisctoolkit app
(10.9 mavericks, tested with my 2 macs, late 2013 imac 27" and mid 2013 macbook air)
another idea: i downloaded the osx tool “WD Drive Utilities 22.214.171.124” and there, the mypassport is listed!
but not in the finder, and the “WD Drive Utilities” cannot mount the disc.
i tried to repair and format the brand new disc coming today from wd, and there is an error:
“could not format the mypassport disc because of an error”
i installed wd security:
the mypassport is not showing up in the app
i installed wd turbo drivers for 10.9
it still wont show up in the finder and in any wd app / harddisctoolkit
any idea? i am helpless now