Cannot login to downloader tool

If I got to configure I am unable to login to the Downloader tool. I can login to the Network Storage Manager and the Copy Manager. But when I try with the same Adminstrator name and password in to the Downloader tool I get:

User name and password entered is not correct. Please re-enter.

Since there’s been no replies, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support

I did send an email. Waing for reply now. Thank you.

The Network Storage Manager and the Copy Manager can use the same credentials but the downloader tool uses different authentication. I had the same issue till I RTFM:smileyvery-happy:

Check the manual my friend under scheduled downloads


I was reading that in the documentation before, but the Dutch translation in my opinion was not very clear.

Now I see it as I need to use “downloader” for admin name as well as for password. Well, it didn’t work.

Strange thing is that I changed the pasword in the “Network Storage Manager” for user “admin”. But now it seems this is also the pasword for “downloader”. Very confusing.

But anyway, I’m in. Thanks.

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