Cannot log on to MyCloud EX2 Ultra after firmware update


I updated the firmware on my MyCloud EX2 Ultra and now I can no longer access my LAN login portal or my files remotely. I’ve tried a soft reset (reset button for 4 seconds) and a hard reset (unplugged MyCloud, then plugged back in while holding reset button for 40+ seconds). I’ve ensured all my connections are securely plugged in. All three lights on my device are solid blue. When I visit https://mycloudex2ultra.local/ I get the following message:

Please let me know if you have any tips on how to troubleshoot this issue. Thank you!



My suggestion, post in the correct sub-forum for your device!!

Latest My Cloud OS 5 Personal & Network Attached Storage/My Cloud EX Series topics - WD Community

Apologies! I updated the sub-forum! Thank you!