Since the upgrade my indexing process has been running for 6 days straight - it is consuming bandwidth on our home internet, running slowly, producing a tonne of noise and heat and locked me out from mapping my windows computer to the unit (my one at home works - it’s windows 10, whilst my work PC is windows 7 - is that the problem?)
However the biggest crippling factor is my work one is shared between me and 5 colleagues, all of which have lost access. They are told that their My Clou daccounts are not linked to the devices. I have logged in as admin and it tells me that the device owner is logged out of the cloud account.
If I try to log in the web page freezes, and then either crashes or just sits idle with ‘updating’ on a greyed out screen until I am logged out for inactivity.
Indexing has been going for 6+ days now with no break or interruptions.
This is preventing my colleagues from doing ANY work on a vital project - please tell me the problem is just down to indexing and will resolve when (if?) that ever finishes?
I’ve tried to contact WD support ( Incident #: 201104-004444) but had no real response. Does anyone on here know if the problem is that I need to wait for indexing to get cloud access or is it something worse? Can we not map to hard drives as we have windows 7? The fact the device has locked us out via both routes means it is functionally useless and has been now for nearly a week.
We all work at a University and this is holding up a science project that is only funded for a very limited period of time.