Cannot Get Past WebUI Login Screen - Correct Password

WD Legacy Products My Book Live Duo
1

Hello,

I’ve had this problem appear all of a sudden…when I try to login to the UI of my MBLD, it doesn’t get past the login page. I know the password is correct because when I enter a wrong password, it gives me an error message. I even changed the admin password through SSH…so it’s not a password problem.

From the address bar of my browser I can see that it goes to /UI/start_over and then back to /UI/login.

I found this in the log file /var/log/rest_api.log:

Jan 18 21:10:01 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent CHECKEULA SUCCESS
Jan 18 21:10:09 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT OwnerApiComponent GET SUCCESS
Jan 18 21:10:10 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent GETLANGUAGE SUCCESS
Jan 18 21:10:10 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT DeviceApiComponent GETDESCRIPTION SUCCESS
Jan 18 21:10:10 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT SystemApiComponent GETSTATE SUCCESS
Jan 18 21:10:10 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT DeviceApiComponent GETDEVICEREGISTERED SUCCESS
Jan 18 21:10:11 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT SystemApiComponent GETINFO SUCCESS
Jan 18 21:10:11 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT OwnerApiComponent GET SUCCESS
Jan 18 21:10:11 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent DOLOCALAUTHENTICATE SUCCESS
Jan 18 21:10:11 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OwnerController LOGIN XXXXXXXXXX
Jan 18 21:10:14 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent CHECKEULA SUCCESS
Jan 18 21:10:15 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT OwnerApiComponent GET SUCCESS
Jan 18 21:10:15 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI PagesController __CHECKLOGIN cookie ck=1 c=pages a=index XXXXXXXXXXX
Jan 18 21:10:15 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OwnerApiComponent AUTHENTICATEOWNER FAILED no session
Jan 18 21:10:15 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI PagesController __CHECKLOGIN not authenticated restart (ck=1 c=pages a=index)
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent CHECKEULA SUCCESS
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT OwnerApiComponent GET SUCCESS
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI PagesController __CHECKLOGIN cookie ck= c=pages a=index
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI PagesController __CHECKLOGIN session cleared relogin (ck= c=pages a=index)
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent CHECKEULA SUCCESS
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT OwnerApiComponent GET SUCCESS
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT UtilitiesApiComponent GETLANGUAGE SUCCESS
Jan 18 21:10:16 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT DeviceApiComponent GETDESCRIPTION SUCCESS
Jan 18 21:10:17 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT SystemApiComponent GETSTATE SUCCESS
Jan 18 21:10:17 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT DeviceApiComponent GETDEVICEREGISTERED SUCCESS
Jan 18 21:10:17 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT SystemApiComponent GETINFO SUCCESS
Jan 18 21:10:17 HOMESTORAGE REST_API[5127]: 192.168.1.30 WEBUI OUTPUT OwnerApiComponent GET SUCCESS
Jan 18 21:10:20 HOMESTORAGE apache2[5127]: 192.168.1.30 WebUI::fw_version=02.40.06-048

2

I forgot to mention that I did - of course - reboot the NAS a couple of times, that didn’t work.

3

Hi, did you tried using another web browser?

4

Yes, I tried a different browser, computer, I tried from an iPad, iPhone…everything…One of the browsers I used was never used before to login into the NAS’s UI.

5

I wonder if WD Support have anything to say regarding this issue…it’s really frustrating…

6

wonder if WD Support have anything to say regarding this issue.

Have you opened a case with WD?

7

yes I have, no response yet though.