Cannot Enter Name In Sign In Window On Mac?

[Bennor]

@KenRyan

For some reason my MyCloud app on my mac has disconnected from my MyCloud.

By “My Cloud app” do you mean the My Cloud Desktop application/program/software?

The My Cloud Desktop program has been End of Life since 2016. A recent firmware update for the single bay My Cloud models has broken/rendered unusable this software. WD Support has a Knowledgebase article covering this issue:

Western Digital Support | Western Digital

Basically (for remote access) one is now forced to either roll back their My Cloud firmware (at their own risk) to a prior version or use the MyCloud.com web portal. Or use the insecure FTP method. Or setup a VPN tunnel to one’s local network containing the My Cloud device.

WD My Cloud v3.x, v4.x and v2.x Firmware Versions Download Links

UPDATE (4/15/2022): WD has terminating OS3 support as of April 15th of 2022!!! Generally one’s OS3 My Cloud will remain operational and accessible on the local network. WD supported remote access service (MyCloud.com / OS3 mobile apps) has been be terminated. The second generation single bay My Cloud ((P/N: WDBCTLxxxxxxx-10, FW 02.xx.xx)) unit is not affected by the OS3 support termination, the second generation single bay My Cloud can be updated to OS5. UPDATE: It appears WD is now blocking us…