Cannot Edit/Select folders to backup other than C drive

[bill_p1]

Using the new WD Backup software with a new My Passport. Latest software, etc.

The software recognizes the My Passport just fine. My data is on my D drive. When I go to the “Select Files to Back Up” screen and click on My computer, nothing happens. There are no Drives/Folders shown below “My computer.” The user manual states clearly that I should be able to choose another backup source.

How do I tell the software that I want to back up from another location? It seems a lot of people have this problem, but I can’t find a solution. I sent multiple messages to WD support, with no answer.

The old Smartware worked fine, but does not work with the new My passport drives.

[Trancer]

Have you tried re-installing the application directly from WD’s Support site? It appears to be a rendering/function error.

WD Software

[bill_p1]

Yes, I tried that.

At 03:58 PM 1/13/17, you wrote:

[MmmmmS]

Has there been no other answer? This is the same problem that a bunch of people are reporting in this thread:

WD Backup - Cannot select any folders

I also have the same problem. Have upgraded to the most recent version and Edit Files will not allow me to pick anything other than the libraries. No options available under “My Computer” like the tutorial says there should be. I cannot believe that there has not been a response from WD Support. I sent them a message as well. I never had problems with the old software, but it won’t work with the new drives. Arrrgh!

I have the same issue. Reinstall of latest software from the website did not fix the problem for me (Windows 7).