Cannot create RMA ticker for WD Black HDD

[dmk]

Hello!
I’m trying to create RMA ticket for my HDD, the hdd is still under warranty.
But when I’m trying to create ticket and fill all fiels, I’ve got (STATCODE350). And the following message

There was an error processing your RMA, please contact us for further support.

I’ve sent a request to support,but they don’t answer.
Does anyone know how to solve such problem?
Thank you in advance.

[hateWD111]

I am having the exact same issue! tried to create the RMA 10 times, always same mesage (STATCODE350) error…my product is in warranty, it has been registered, support hadve replied in FEB that i should return it…i was out of the country since so only go around to it today… (warranty till 2022)

more frustrations with WD!

[nicolab]

me too !!! Same problem STATCODE350

[jwdoyle]

Same error here.

[TroyDowling]

I am also having the same issue. EX4100 NAS, registered with support portal, under warranty, Canada, STATCODE350.

EDIT: After waiting a while in the live chat queue, I got to the front of the line and was hit with “There is no one available to help you.” before getting kicked back to the end of the queue…

[Olmax98]

Same problem!

[rkj]

To fix this you have to go to your profile and provide mobile phone number.

[WildDug]

Can anyone confirm that adding a phone number fixes the issue?

Seems odd to want a phone number? why do they need that?

[Kishore0606]

Don’t know the reason, but adding the phone number to profile solved the issue.