Have spent enough time in the technical specs for a S/N: WDBYNN0010BBK-08 to see that the portable HD should be capable of supporting a FAT32 format.
Also have spent enough time reading the Knowledge Base / recommendations / Instructions as to how to format the HD.
However, when I go to change the format from the default NTSF to FAT32, the only choice available is exFAT.
I understand the advantages of exFAT. That isn’t the problem.
The problem is that I am trying to export / download 1,000 small video files from a security system DVR and the DVR does not recognize either the NTSF or exFAT formats, but will recognize the FAT32 format (via a thumb drive).
I have been on the phone with the security system technical help and they were not able to assist with changing the format of the 1T My Passport either.
As a side bar, I’m a bit disappointed that the packaging of the various My Passport HD’s doesn’t reveal any formatting limitations which would seem to be a reasonable piece of fairly important data to be able to discern when making a choice on which type of external HD to purchase.
Question: can anyone provide me with a way to get this HD formatted to FAT32?
I’ve already erased the default NTSF format and attempted to then find the FAT32 option available, but that didn’t work either. I have tried exporting the files froom the DVR using both the NTSF and exFAT formats, but neither worked.
I’ve gone online ad reviewed various DVR informational resources and not been able to locate another specfic example of the problem I’m encountering.
Thank you in advance for any help that can be provided.
To WD Support Team - please advise if the FAT32 format is supported by the My Passport Portable Storage Mode. - S/N: WDBYNN0010BBK-08
If not capable, please change all the online technical specs because those specs say it is supported.
Thank you all.