Since the latest update for the Heartbleed fix, I am unable to remotely connect to my WD MyCloud 3TB. What’s odd about that is I can connect just fine to my older MyBook Live 3TB, using the Mac client or iOS or Android apps - they all just work.
Here’s what I’ve tried:
After I installed the latest firmware update to the WD MyCloud, I noticed that my Safepoint was now gone and none of my apps could connect to the WD MyCloud.
So, performed a completed factory refresh and recreated my shares and account for remote access (i.e. wd 2go, or whatever it’s called). This is the third time I’ve gone through this process.
Then, I removed all references to all WD drives from my apps (i.e. Mac OS client and iOS and Android) and re-added references using the ‘Activation Code’ approach.
Of course, everything works when I am on the same internal network and, as I mentioned above, I can always access the MyBook Live when remote. But I cannot connect to the WD MyCloud from any of the apps.
The MyBook Live and the newer WD MyCloud are physically connected to the same router.
Oh yeah, my Safepoint from the WDMyCloud to the MyBook Live isn’t working, but one problem at a time…
I don’t know what else to try, but my plan of replacing my Dropbox account with MyCloud is looking like a loser. I am frustrated with the WD MyCloud - your client apps truely are best in class, but the embedded system is just not reliable.