Cannot access public files only wdsync

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,
This is frustrating me. I’m away from my MYCLOUD storage device. (Of course WD wants the serial number before I can ask support for help). When I log onto mycloud it only shows me WDSYNC about 75% of the time. No public files. Occasionally it will show both but I have to click on public files quickly or it disappears. Has anyone had this problem?

2

@TV_Professor Are you trying to sign on by using files.mycloud.com ?

3

No. Just the mycloud.com site.

4

I just tried the files.mycloud.com site. Same problem. Only the WDSYNC files come up.