Cannot access data on my WD external drive

WD External Drives External Drives for PC
1

I have a WD external drive model #7500e035-00 that’s about 6 years old. I am unable to access the data or delete any data. I have tried shutting down both my laptop and WD external drive separately and am still unable to access or delete anything. Below are some of the error messages I get:

  • We found errors on this drive. To prevent data loss, repair now.
  • Windows was unable to repair the drive.
  • An unexpected error is keeping you from deleting the folder. Error 0x8007045D: This request could not be performed because of an I/O device error.
  • RDRCEF.exe application error; application was unable to start correctly.
    Please help?
    Thanks
2

An Input/Output error indicates an interface (Connector) issue. If you have tried replacing the USB cable, re-installing all drivers, and testing different computers then unfortunately the device’s controller has failed.

A failed controller does not normally allow for interaction with the unit for data extraction or formatting, and the best approach would be to replace the device.

3

Thanks for your response. If I understand you correctly, the device is shot. If that’s the case is there anyway to get at least one of the backups stored on it?