Cannot access data in my WD external drive

Hi!I have a 1 TB external WD drive.For the last few weeks I am unable to access data in my drive.When I connect the drive to my laptop via USB on both Linux and Windows,the drive isnt viewable by drive letter on Windows or as a filesystem on Linux.

I downloaded the Data Lifeguard Diagnostic for Windows and did both Quick and Extended Test and output was as below

Test Option: QUICK TEST
Model Number: WD My Passport 07A8
Unit Serial Number: WDC-ROM SN# XYZ-
Firmware Number: 1033
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 10:34:29, January 05, 2022
Test Option: EXTENDED TEST
Model Number: WD My Passport 07A8
Unit Serial Number: WDC-ROM SN# XYZ-
Firmware Number: 1033
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 10:35:14, January 05, 2022

Kindly aid in accessing my data in the drive.Thanks.

Hi @joey41,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask