I backed up 2 hard drives onto my MY BOOK ESSENTIAL 2TB drive. Total size of the backup was about 122.5GB which was mainly pictures, music, and office files, I wiped the hard drive on my pc and upgraded to Windows 7 from Vista due to . Now I need some of the files, but when I open the WD SmartWare program it shows 122.5gb on the home tab stored in the external drive, however when I go to the retrieve tab and click on the drive I want to restore and click the “all files” selection, it only shows 139.6mb of data and if I try to retrieve even that small amount of data, nothing shows up in the folder and if I try again I get an error message saying “Confirm File Overwrite, the file “END” already exists; do you want to replace it?”
Even if I click on “my computer” and click drive properties, it shows 144GB used, so why isnt The “WD SmartWare” not recognizing the data?
I cannot find any help in WD’s knowledgebase. I have about 10 years of un-replaceable photo’s and documents on this drive and it would be a huge loss if I’ve lost them. Someone please help me.