Can someone from WD please reply.
Something is clearly wrong with the My Cloud firmware. Trying to use SafePoints to an attached (to the USB port on my My Cloud) memory stick gives error code 36323 and to a HDD error code 36123. Even copying the backed up folder using Windows Explorer copy and paste results in over 900 files not being copied because they are too long.
I am not a Unix man and have no inclination or the skill set to log into my My Cloud and start looking at scripts or editing files. The My Cloud device is sold as a ready to use bit of technology that doesn’t require Unix skills to use.
A firmware update is clearly needed. So, WD, is one planned and when might we see it.