Can see photos on IPhone but not on desktop

My wife has her phone to auto backup to our MyCloud Home Duo. She can see all the photos on the drive from her phone MyCloud app, but can’t see many of them from her desktop computer. We just want to back up all our phones to the MyCloud and be able to see them from any of our computers. I can’t find any settings to fix this issue.

Hi,

You could refer to the following links:

https://support-en.wd.com/app/answers/detail/a_id/17719

https://support-en.wd.com/app/answers/detail/a_id/25247

Can you provide more detail or screenshots?
What file format is the content on her iphone? .HEIC? .JPG? .PNG?

WD Discovery must be installed on Windows or macOS to see the content in your wife’s user provide space. Once downloaded and installed, login using your MyCloud.com account to view the contents. https://support.wdc.com/downloads.aspx?lang=en

Good one. Thanks for sharing a nice piece of info.