Can see dashboad but no access to files

I can see the dashboard, Settings, Users, Shares etc but cannot get into folders and files. But, SONOS can access my music. Windows 10.
Can access folders/files on an older laptop but that is also on Windows 10. Any thoughts, please?

Hi @Nasdrive22,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting:

I will try that.