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Can not see files in shared folder

Hi,
I can not see files from a shared folder from My Cloud web o My Cloud Android application.
I can see the folder but when I entry it is empty when really have many files.
Before this firmware updates it working fine.
Any idea for resolve the problem?

Have you provided the system logs, screenshots, and contacted support?
If not, please do and let me know your case number.

I have contacted with support now, this is the reference #210330-004573

You should check out what i found out.
Also, remember that you need to enable FTP (Anonymous None) and NFS on the share.
If it’s not enabled, it won’t show up.

Thank you but my problem is different, I can see the folders shared and the files in Windows network, but with My Cloud web or My Cloud Android application I can see the folders shared but not the files into them.

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