Buy Home Cloud Mirror and can't install

My Cloud OS 5 Personal & Network Attached Storage My Cloud Mirror
1

Comprei um home cloud mirror, liguei ao router desde ai aparece na aplicação e no PC “atualização firmware”, está assim há mais de 24horas.
Não sei se está avariado, se algum problema com o router, o router ve home cloud (my home cloud) deu-lhe um IP, está ligado…
Mas não tenho accesso a nada nem funciona.
ALGUÉM ME CONESEGUE AJUDAR

ING:
I bought a home cloud mirror, connected it to the router since then it appears in the application and on the PC “firmware update”, it’s been like this for over 24 hours.
I don’t know if it’s broken, if there’s a problem with the router, the router ve home cloud (my home cloud) gave it an IP, it’s connected…
But I don’t have access to anything and it doesn’t work…
SOME ONE CAN HELP ME

2

Hi @Joao,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Yes,

Stiil waiting for response…

4

Is it a MyCloud Home or a MyCloud Mirror?

5

My cloud mirror

Ate já esprimentei noutro router noutra casa, faz o msm…

A terça, 18/04/2023, 12:51, sktn77a via WD Community <notifications@wd.discoursemail.com> escreveu:

6

Is it a MyCloud Home or a MyCloud Mirror?

7

NAS WESTERN DIGITAL My Cloud Mirror Home (2 Baías - 8TB)

8

In the US there is a MyCloud Mirror or a MyCloud Home. They are totally different. We have no MyCloud Mirror Home.

9

A terça, 18/04/2023, 14:46, sktn77a via WD Community <notifications@wd.discoursemail.com> escreveu:

Screenshot_20230418_145110_Chrome.jpg
Screenshot_20230418_145110_Chrome.jpg1080×2340 194 KB

10

OK, that’s a My Cloud Home - you need to go to that forum.

12

We: USA.