First of all, I’m not an admin here (AFAIK, only Bill_S from WD is). I’m just someone with too much time on their hands who tries to help out. And I’m not an apologist for WD – one of my main problems with them, in fact, is there ISN’T a technical presence on this board to handle posts like the one you made (either to say “Yes, we’re aware of this issue” or “No, thanks for letting us know”).
You can *try* to the Ideas tab above – the theory is that the tech staff does read those and consider them, even though yours isn’t an idea per se but an actual bug report. But you could say something like “I wish the WD could play these files properly” and give the mediainfo information about them.
I do think WD staff cares – but I also am symphathetic to their problems. I worked the Apple forums for years and they had very similar issues and yet their staff is HUGE compared to WD (I’m guessing at least an order or magnitude, if not two).