I’ve been buying WD hard drives for my Macs for 2-3 years now, and have perhaps 30 of them filled (RAW photos). Today, when I tried to connect my USB cable to one, the drive’s small metal connector broke off inside the unit’s shell. This is the third time this has happened, and I’m not overly aggressive with them. So it seems to be a weak spot, and in googling, it also seems a common problem. The other two information-full, broken, hard drives are sitting in a drawer.
In looking at the warranty section of this site, it seems to indicate that if I send it in, WD will just replace the whole hard drive - not simply put a new USB connector on it. Is that the case? If a silly USB connector breaks off, do people simply lose all of their stored information? I’d call their 800-number but, despite having spent thousands on their products, the site indicates that I’ll be charged $15 just to call. ?
Thanks for any information.