Brand new unused 8tb my book Drive isn't mounting, says unreadable and can't erase and reformat- help

WD External Drives External Drives for Mac
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For the first minutes the drive mounted as MyBook, When I went to change the name, erase and format I received this error message. Any help would be most appreciated.

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Hi vanessarogersphoto,

Please follow the step 3 in the link given below and try to format the drive.

https://support.wdc.com/knowledgebase/answer.aspx?ID=20502