Hi, greatly appreciate your feedback.
I bought the my book essential about a year ago. Never get to work properly and had not been able to come back to see what problems are, let alone use it. In other words, I have not touched it for more than 7 or 8 months.
Now, I am summarising my problems, very frustrating:
1. A lot of files have not been backed up.
- I was trying to retrieve whatever files have been backed up to a destination folder. It fails. None of the files have been retrieved.
I am thinking just to erase the whole drive and do back up again.
I want to make sure when I click “setting”, then “drive erase”, it erases the files on my book essential. does it? It will not touch anything on the drive of my computer.
It is a silly question, but just want to make sure.
Thank you so much.