Blank MyBookLive Dashboard


#1

When I try to access my MyBookLive Dashboard using http://mybooklive/UI/, I can get in past the password screen, but the display is always BLANK. I can’t access (view or amend) any of my settings.
Any ideas on what has gone wrong, or what I can do to repair this please?


#2

Hi,

Per my knowledge you can follow these KBA-

https://support.wdc.com/knowledgebase/answer.aspx?ID=8695


#3

Yeah. I’d seen that before and I was hopeful that it would work. It gave no error message, appeared to login with the correct URL but I get a completely blank screen.
Any other thoughts?