Blank MyBookLive Dashboard

When I try to access my MyBookLive Dashboard using http://mybooklive/UI/, I can get in past the password screen, but the display is always BLANK. I can’t access (view or amend) any of my settings.
Any ideas on what has gone wrong, or what I can do to repair this please?


Per my knowledge you can follow these KBA-

Yeah. I’d seen that before and I was hopeful that it would work. It gave no error message, appeared to login with the correct URL but I get a completely blank screen.
Any other thoughts?

I am back on this subject, as I never did get the Dashboard URL to give me anything but a blank screen. I was wondering if I did a factory reset, if that would restore my access. I read some posts that other users found this useful. However, having downloaded Putty.exe, I tried to access the SSH to allow access but that also gave me a blank screen too. I’m a little stuck now. Is there a reset button option on the hardware that I can use?