Did you know that when a NEW Hard Drive fails and you send it back to WD they want to send you back a REFURBISHED one… And if they don’t have one in stock they DONT send you one at all!!!
A Brand new My Book Thunderbolt with about 2.7TB of footage and projects gone up in smoke!!
This statement is misleading.
When a drive is not on inventory, one of our representatives can send another model drive, in the event you don’t want to wait for the drive to be back in stock.
I will pass your information to the support department for them to be able to help you with this matter as soon as possible.