Bad controller or HD (3.0TB SATA WD30EFRX)

What color is the front LED? What does “drive access is sporadic at best” mean? Can you access the My Cloud Dashboard? What program or app is having sporadic access to the My Cloud? Is network router issuing an IP address to the My Cloud?

One can remove the hard drive from the My Cloud enclosure and attach it to a computer running Linux or running a Linux driver to read the My Cloud hard drive Linux formatted partitions.