Backup stuck and wd smartware slow to respond with my passport slim pc

have a new my passport slim 1tb, trying to backup files for the first time.  progress has been stuck at 1.06gb (out of 28.46gb) for 3 hours, and the indicator light on harddrive is unblinking, indicating idleness.  task manager reports wd smartware using 20-30k mem steady.  program is slow to respond and “sticky”…it will not change menus or screens readily.   usb 2.0…

what can i do to get things moving again?  

how can i check data transfer rates?  

should i skip the smartware and transfer files manually?

do i need to wait for a fix to   http://community.wd.com/t5/WD-Software/SmartWare-does-not-back-up-files-in-My-Passport/m-p/626835#M7436 ??

Hello, first check if you have the latest Smatware version installed (2.2.1), also check if you have the Microsoft .NET Framework 4 update. Smartware wont backup files if they are being used by another program, so try closing any programs that might be using the files that you want to backup. 

Smartware

http://www.wd.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMyPassport&os=win

Microsoft .NET Framework 4 (Standalone Installer)

http://www.microsoft.com/en-us/download/details.aspx?id=17718