I have installed the backup software and during the setup I can select the drive and the first backup appears to run successfully, but then after that I cannot open the software. That means I cannot check on a backup, run a separate backup or even restore files from backup. The application appears to be running as it is in the task bar. I downloaded the latest version from the site (1.9.6485.41936) to make sure I am up-to-date, but no luck. If I reinstall the software, it even finds previous backups during the setup, but that’s still the only time I can do anything with the backups.
Try to uninstall the application and run the Fix It Tool(link provided below).
If the issue persists then you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support