Backup - Cannot Select Files

WD External Drives External Drives for PC
1

New backup for HP PC running W7 Home Premium. No ‘black triangle’ on tree when attempting to select files to backup - should occur where the red circle has been added. Cannot see files in the My Computer folder as a result. Works okay on my Dell laptop. Any ideas on what to check on the HP - suspect it could have to do with the computer’s name, or similar . . . At a complete loss as to how to fix. Thanks.

2

Hello,

Have you tried uninstalling and reinstalling the software?

If this does not work then try contacting WD support.

3

Thank you for the feedback. Yes, I had tried uninstalling and reinstalling, but to no avail.