Available space don't match on web and mac app

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

Hi,

The available space don’t match on the app on MAC and home.mycloud.com

on mobile app it matches with home.mycloud.com, but mac app shows different space. any idea on why this is happening?

MAC APP
13

WEB
23

2

@aliogul please reference the following articles regarding the space available and differences on a MCH

https://support.wdc.com/knowledgebase/answer.aspx?ID=20999&s=
https://support.wdc.com/knowledgebase/answer.aspx?ID=25072&s=