Autoblocking IP-Adresse Kameras

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

Hey,

I’ve been running the WDMyCloud for a long time, so far without any problems.

A new firmware version 5.19.117 was installed on January 12th, 2022.

Since then, 2 IP cameras connected to the device are regularly “AUTOBLOCKED” every 2 days and entered in the blacklist.

These must be deleted manually so that they can save recordings on the NAS again for a short time.

Tell me why the IPs are blocked and how this can be effectively prevented, since it has only occurred since January 12th, 2022.

Before that, the NAS ran smoothly with the cams for years!

I URGENTLY request feedback and clarification!

VG

Hallo Forum,

ich hoffe hier auf Hilfe.
Ich betreibe seit längerer Zeit die WDMyCloud 4GB, bisher problemlos.

Am 12.01.2022 wurde eine neue Firmware - Version 5.19.117 - aufgespielt.
Seither werden zwei an das Gerät angeschlossene IP-Kameras regelmäßig alle 2 Tage “AUTOBLOCKED” und in die Blacklist eingetragen.

Diese müssen manuell gelöscht werden, damit sie für kurze Zeit wieder Aufnahmen auf den NAS speichern können.

Hat jemand eine Ahnung, wieso die IP´s geblockt werden und wie dieses wirksam verhindert werden kann, da es erst seit dem 12.01.2022 - Firmwareupdate - aufgetreten ist.
Vorher lief das NAS über Jahre problemlos mit den Cams!

Ich bitte DRINGEND um Hilfestellung!

2

Hi @DirkTSK,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Hi Keerti_01,

thank you for your feedback.
Where exactly can I download the update to 5.20.113 manually, since the update function does not find an update via the interface.

Please send me the link to download or the firmware as a file via email.

thank you

Regards

4

One can download the firmware for their My Cloud device from the My Cloud Support page for their device. One can click the Support link at the top of this web page. See the download section which has links to download the latest firmware which can then be manually installed through the My Cloud Dashboard > Settings section.

WD My Cloud Support Product Selection:
https://www.westerndigital.com/support/product-list?productName=3779

5

Hi Bennor,

the last firmware update listed in the support link is version 5.19.117.
However, since your colleague Keerti_01 told me to fix the error, I need the firmware update 5.20.113!
can you send me this as a file to my email, thank you!

Regards

6

I am not a WD employee. This support forum is mostly user to user supported.

Post Edited
WD has officially posted the 5.20.113 firmware. It can be downloaded and manually installed.

My Cloud OS 5 Firmware Release Note v5.20.113
https://community.wd.com/t/my-cloud-os-5-firmware-release-note-v5-20-113/275609

This is a staged roll-out and will be available to users over the next couple of days.
Users can manually download the firmware using the links provided.

Manual Download Links: Production Release