I’ve just about had it with this poor excuse of a product! How am I supposed to contend with a 4TB drive that I can’t even fill 1/4 of the way full (which took all of 3 DAYS to do, btw!!!) without having to wait what feels like DECADES for this stupid thing to finish scanning content, only to have it send me a notification that “The device stopped scanning your media. As a result, some thumbnails will not display when you access it remotely. To resume scanning, please restart your WD My Cloud device.”, so that it can start the whole process over again. Repeatedly.
And supposedly the only way I can fix it is by what amounts to a hacking, thereby voiding my warranty. Really?
I’ve tried contacting WD support… what an absolute JOKE that was! After going through her script of having me factory reset the drive, shut EVERYTHING down (short of my refrigerator), and reboot everything… the lady told me it sounded like I had a faulty drive and should return it where I bought it and exchange it. After I already explained exactly what was going on with the whole process-running-in-the-background-generating-thumbnails thing. She told me to call back tomorrow and speak to “level 2 support”. :angry:
All I want to do is to be able to create a share that will only be used for backup purposes, I don’t need ANY thumbnails generated, I don’t any extra hidden folders created, and I don’t need to wait an ETERNITY to have it happen.
Countless others have this same issue, Western Digital IS aware of it but apparently chooses to ignore this issue that practically renders the drive USELESS.
Western Digital; I beg of you, PLEASE fix this!!! (and soon would be splendid!)
Otherwise, I’m ready to pack this brick up and get my money back. Unfortunately I don’t think I’ll get the hair back I’ve pulled out of head as a result of stressing over this stupid thing for the past two weeks!