When I attempt to open a preview of a picture in the Android app, it attempts to download the thumbnail but fails with a “cannot access file” error. Subsequent attempts at loading a preview result in an never-ending progress icon or simply flashes and goes back to the file listing. I can successfully download the same files so the app is successfully connecting to WD My Cloud. This is not an issue on my work iPhone.
Have tried reinstalling the spp multiple times with the same results. Any suggestions would be appreciated.