I have an issue using the iOS My Cloud app, and hoped someone could help.
I have a My Cloud drive that I use for local access only, without any cloud features activated whatsoever. Correspondingly, the device has its “Remote Access” option (under “Cloud Access”) deactivated, in addition to be blocked for internet access at the router level.
When attempting to access the drive locally using the My Cloud app (by using the “Connect to local drive” feature), I am prompted for password, upon the entry of which I receive an error (500). Using the web access interface, I am able to login normally. Yet, after each such [failed] attempt (using the iOS app), the “Remote Access” option is being activated automatically; this is visible via the web interface.
The error itself is presumably caused by the device’s inability to go online (as it is blocked at a gateway level), while it is, for some strange reason, trying to.
Yet, what I don’t understand is why would the device even attempt to go online when accessed locally (“Connect to a local drive”) and consequently, why would the iOS app cause the “Remote Access” option to be activated on each such attempt?
I am running the latest firmware and iOS app versions.
Thanks in advance!