I have been using My Passport 2 TB portable (NTFS) for about 3 years now and have connected to a variety of sources (TV, multiple Windows laptops Win7/8/8.1/10) without any trouble.
Yesterday, I was copying a movie folder to the drive, when the laptop lost power and turned off. From what I remember, the file copy was complete. I plugged in the drive to my TV (LG 55LB5900) and got an error saying - “No Storage Units found”. I plugged in the drive to Windows (10) performed a quick disk repair. Went back and forth multiple times between the TV and laptop, until all of my folders (movies, photos, music etc.) turned to 0 KB Files. The Windows Devices and Drives view shows that the drive is about 1 TB full, however the drive folders (now files) are all 0 KB.
What I have done so far
- I have performed a chkdsk (/f /r /x) and no errors or bad sectors were found (ran for about 14 hours)
- Am getting the same results with multiple laptops (Win 7, 10 and Chromebook)
- Am able to create new folders and files and read them back
- Will perform a virus scan tonight, but doubt it will do any good, since the laptops and the movie I was copying was secure.
I am out of ideas and am now looking for help. I have a lot of precious memories stored on the drive and need the community’s help. Thank you in advance.