Couple of troubleshooting steps. Set a static IP address, or reserve an IP address for the My Cloud within the network router. Reboot all local network devices. Check any security software installed to the computer, some may block access to local network devices.
Ho anche io lo stesso provlema, l’ho anche segnallato in un post di qualche giorno fa ma nessuno mi ha preso in considerazione, il 2 giugno 2020 ho anche aperto una RMA ma l’assistenza tecncica non mi ha ancora risposto. Concludo precisando cho sono tornato a Windows versione 1909 e \ \wdmycloud funziona perfettamente.
I have the problem, I also reported it in a post a few days ago but nobody took me into consideration, on June 2, 2020 I also opened an RMA but the technical assistance has not yet replied. I conclude by specifying that I went back to Windows version 1909 and \ wdmycloud works perfectly.
I’m a bit confused. Microsoft pushes out another update that breaks access to the My Cloud, and somehow it’s WD’s fault and up to WD to find a solution to something Microsoft created?
Much like the past when MIcrosoft disabled SMB1.0/CIFS on users with an update (or when Windows 10 was installed) which then broke access to many NAS devices (unless one used the NAS’s IP address), WD (and possibly other venders) will have to figure out what setting change Microsoft has made and figure out a way to undue it so their product(s) work again.
The blame is on Microsoft for once again making changes that break access to NAS devices (WD in this case, haven’t heard if other manufacturers are affected). And once again it’s up to the venders to figure out the Microsoft change and create a workaround…
The My Cloud Desktop app has been End of Life since 2016 and has been non functional for at least a year now with several recent My Cloud firmware updates. Yes its not good that WD stopped supporting that program but it has been that way for some time now.
I’ve had problems with Windows 10 since updating recently to Build 18363 where I cannot drag and drop files to several NAS boxes (WD and Synology). I can copy the file using copy/paste but not drag and drop. Stupid, but somewhere in that update Microsoft changed something that broke dragging and dropping files from my PC to my NAS devices.
I had one O/S corrupted by an unexpected, unwanted, undeferrable update that forced a software reload.
The next update broke network access to the NAS boxes until I disabled IPv6. . . which I wasn’t using anyway (???)
But to the point. . . . .if you typing the IP address in the file explorer. . . .slashes in one direction yields the dashboard. Slashes the other way yields the files. Note: Use file explorer; not Edge or Internet Explorer.