After reset cannot access dashboard anymore

WD Legacy Products My Book Live Duo
1

Hi,

I am trying to prepare my MyBookLiveDuo for trade-in and want to factory reset before sending it off. However, after resetting it in order to reset the network settings to standard, I am not able to access the dashboard anymore.

My OS is Win 10 and I tried all the relevant posts and suggestions in the knowledgebase, but to no avail. I tried on different computers, different network cables etc.

Any suggestions would be welcome!
Regards

2

Hi @beastro,

Please refer below link to contact support team to help you with more trouble shootings steps:
https://support-en.wd.com/app/utils/login_form

3

Hi @Keerti_01 ,

I was in touch with the support staff and following their recommendation erased the drives outside the enclosure connecting them to another computer.

Kind regards