Advice to WD to improve RMA process (mods/admins plz read)

[thegreatnessx]

Hello. Since last October you said you were working to fix this.

However, the OP’s post, and a newer one, have gone unresolved

WD Models that can't submit RMA

When is WD going to wake up? So many models cannot be submitted for RMA! WDBCKA0080HBK 8TB Easystore WD80PURZ WD60PURZ 8TB & 6TB Purple. (newer gen) WD100EFAX 10TB Red WD8003FRYZ 8TB Gold (newer gen) WD8001FZWX 8TB Black and more. It’s been months and you never assign a value to any of these! It says $0 on the payment form, so the RMA can’t be submitted! Finally CVC with 0 beginning 3 digit code now works! How many more months until you have assigned dollar amounts to all of your …

Isn’t it unprofessional and amateur for WD still to not have assigned a dollar value to such a big model as WD80PURZ (8TB Purple) and WD8003FRYZ (8TB Gold)?

How can WD sell these products, but not allow RMA’s for them, months later?