Acronis True Image Fails - Not recognizing 2 WD drives

WD Software & Mobile Apps WD Software
1

I just bought a 1 TB Blue HDD (M# WDBH2D0010HNC) to replace a smaller 250GB WD Blue HDD. I went to the website listed on the included documentation (Page Not Found | WD Support) to download the cloning software but the page could not be found. I manually searched and downloaded the software. I installed my new drive and started the installation but it fails stating “Acronis True Image WD Edition Installation restricted. This product edition requires at least one Western Digital or SanDisk drive be installed in your system.” Both my drives are WD and I verified using the Device Manager. Do I need to download and install another version or is there a workaround available without having to purchase the updated Acronis software? Both are SATA drives connected to the motherboard via SATA cables.

2

Hello,

Try this link:

Acronis True Image WD Edition Software

3

Same here, the acronis install in the above link does the same mesage.

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