I’ve just spent a half a day trying everything in those documents and those they are linked to; much of it going around in circles.Some of the advice is unworkable, such as checking the version number of the software in the menu, given that I can’t get that far!
Here’s what I have now. The root issue I get from all those “help” files is that it thinks the drive is not connected, which it clearly is, in two ways. I thought maybe I had to give it access to the drive root but apparently I can’t do that, only to a share.
Generally in Windows one may need to enable SMB1.0 and set the Network Profile to Private not Public. One may also need to access the My Cloud > Settings > Windows Services and set the SMB Protocol to include SMB1.0.
Hmmm. That doesn’t make a lot of sense to me: the protocol is disabled for safety reasons; reenabling seems a bacjward step. Second WD says the drive should be set to SMB 2 or 3. Third, I can access the drive just fine. It’s Acronis having the issue… perhaps it hasn’t been upgraded to the current stand of things….
I have been keeping that in the back of my mind, though. But as a last resort.
Yes it’s a backward step if one is security focused but it’s the nature of the beast with respect to the My Cloud.
Another troubleshooting steps to look at. Disable any third party security software as a troubleshooting step. Could be McAfee and other programs somehow interfere with Acronis or with the computer’s ability to properly access the My Cloud.
Looking back at your screen capture for Windows 11 above. Does the My Cloud show up device if you select /expand “Network” in Windows File Explorer. Not the mapped Shares, but an icon for the My Cloud itself?
Ok, so SMB 1 enabled in Windows and on the WD made no difference, nor did disabling McAfee.
As for your question below, the answer, oddly, is ‘sometimes’. At the moment it is visible, though I have noticed before that this is not always the case, and I can’t for the life of me figure out why (and Acronis still doesn’t find it, btw):
Strange, only the desktop shows up under the left hand pane under Network but not the My Cloud. Nor does it show up under Computer in the right hand pane. Acronis has their own support page (if you haven’t seen it yet) on an NAS not showing up.
They make mention of Acronis using Apple`s Bonjour service for Windows as their method of automatic detection of NAS devices and give a series of steps to install it.
Edit to add: Some discussion on True Image and Windows 11 in Acronis’s support forums.
Thanks I saw some of those. I also saw things saying the WD wouldn’t show in those locations I believe (read so much now hard to keep it all straight).
I saw the W11 disclaimer. I suspect that at the end of the day that will be the issue.
I did join the Acronis user community forum and looking for help there.
I can’t get official tech support because the product isn’t registered; it can’t be registered until I get past that screen… catch-22!!
Well at least the Windows 7 backup is working, archaic as it is….
An earlier post when W11 was in Beta said that they didn’t support it due to Beta status. I suspect that never changed…
Not a really a fan of subscription services (I can charge a purchase cost to the university then I’m done; subscription will come out of my pocket in a few years) but I’ll think on it….
Looking at Backupper at the moment, not sure whether that will fit the need, having a C and D drive seems a real issue!!
Has someone figured this out? I have the exact same issue. also tried all the suggestions in this forum, but can’t get it wor recognize my drive. Very frustrating. Buying a $500 backup piece of hardware and can’t install a software that is supposed to work with it ! thanks for your help.
I finally gave up on this. Tried on everyttin both firuns and concluded there is no interest in supporting the promised free software since rhey now have a subscription model. Dishonest advertising in my view.
Ive also canvassed professionals I know and got three types if resoonses: a) I don’t do backups (amazingly pretty common), b) i just use a timed copy command (so you only end up with the latest version; not great), c) enable the system for rsynch.
For now I’m using the long outdated internal Windows backup routine.
Please ignore my other post, accidentally responded to an old suggestion.
Acronis True Image 2021 and the earlier versions are not going to have official support of Windows 11, even though we have not heard of any significant compatibility issue. You may use Acronis True Image of any version on Windows 11 at your own risk.
Thank-you. But I have tried all these things and these knowledge articles lead in circles. It’s frankly like chasing one’s tail.
As for not hearing of a compatibility issue, it’s because they’re not listening. I have posted on their site as well, to no avail.
I cannot afford to continue to spend days running in circles. Perhaps after end of term when I have fewer timed commitments I can look at this again with fresh eyes.