Acronis Backup bad sector error

WD Software & Mobile Apps WD Software
1

Hi,

Trying to make a backup using Acronis True Image WD edition build 5962 

Every time near the end it pops up a message saying it could not read a sector.

I tried running it from windows and from boot media, same result.

I can press “ignore”, but its not just one, it continues to spit more messages about unreadable sectors.

I ran chkdsk /r and scanned for errors, but chkdsk found none. 

I don’t know why its spitting those errors.

what more can i do to make it run smoothly?

Event viewer log 

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
  190464 file records processed. File verification completed.
  1941 large file records processed. 0 bad file records processed.                                      
Stage 2: Examining file name linkage ...
  258634 index entries processed. Index verification completed.
  0 unindexed files scanned. 0 unindexed files recovered.                                       
Stage 3: Examining security descriptors ...
Cleaning up 72 unused index entries from index $SII of file 0x9.
Cleaning up 72 unused index entries from index $SDH of file 0x9.
Cleaning up 72 unused security descriptors.
Security descriptor verification completed.
  34086 data files processed. CHKDSK is verifying Usn Journal...
  39880888 USN bytes processed. Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
  190448 files processed. File data verification completed.

Stage 5: Looking for bad, free clusters ...
  3862337 free clusters processed. Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

 126463648 KB total disk space.
 110613768 KB in 152444 files.
    100008 KB in 34087 indexes.
         8 KB in bad sectors.
    300512 KB in use by the system.
     65536 KB occupied by the log file.
  15449352 KB available on disk.

      4096 bytes in each allocation unit.
  31615912 total allocation units on disk.
   3862338 allocation units available on disk.

Internal Info:


Windows has finished checking your disk.
Please wait while your computer restarts.
2

Hello,

Try running a diagnostic on the source drive using WD DLG to verify if the drive has any bad sectors.

3

The only option this tool gives is attempt to retrieve data from the damaged sectors. And warns to make a backup first.

So back to my first problem of making a backup.