I’ve had a MyCloud drive for 3 years or so, and mostly just use it with macOS and my iPad. Everything works fine. But I had a power outage today, and wanted to access the settings using the WD MyCloud app on macOS. But apparently that app hasn’t been updated for Big Sur, because when I launch it, I get an ‘App needs to be updated’ message.
Looking online, I’m not able to find an update for that app. I did find the ‘My Cloud Home’ app, which I’m assuming is a replacement for the WD MyCloud App? No idea if that’s true though. So I installed it, yet it’s not accepting my username/password. I’m entering the user/pw that is being accepted on files.mycloud.com. Not sure if that’s the one I’m supposed to be using. So I tried clicking the ‘Forgot Password’ button in the MyCloud Home app, and it takes me to https://home.mycloud.com/reset-password/new and then I never get the email to reset the password. I’ve tried it 3 times, and no, it’s not in my junk mail. The email just never arrives despite saying it has been sent. So WD seems to be failing on all fronts for me here.
So for the love of god WD, all I want to do is access my device’s management settings. How am I supposed to do that in macOS Big Sur now?