Access denied

[supragyan]

I am unable to rename/copy file to my new My passport 1 Tb ext HDD.

[john15]

Hi supragyan,

You should contact WD Support for such an issue. To contact WD support, you can refer to the links mentioned below.

Phone:
https://support.wdc.com/contact_phone.aspx?h=4

Email:
https://westerndigital.secure.force.com/ind/?lang=en

[oliverpowell]

What actually happens when try to copy files from the drive? Does it hangs windows explorer? Kindly elaborate the issue you are facing.